Learn how to save time and orders by turning on your auto checkout feature.
How it works!
Auto checkout is an automated feature that allows the system to automatically place your customers orders through Kiwi when enabled. As soon as a customer places their order with you, our system will automatically check the order out for you. This helps eliminate the risk of an item being sold to another customer, allowing you the potential for more sales!
What’s the downside to having this feature turned off?
When Auto checkout is disabled, you will have to manually go into your customers orders and manually check out to process them through Kiwi. During that time, from when your customer places their order to when you manually checkout, those items have the potential of selling to other customers or even potentially selling out before you get the order placed.
What happens when the payment/charge does not go through?
When auto checkout fails, in many cases due to insufficient payment, we will send you an email and text message notifying you of the failed payment. The system will then try the next card on the file one by one to attempt to check out the order. If all cards fail, you will need to manually checkout related orders.
How to enable auto-checkout
Log into your Kiwi Account and hover over “My Account”
You should see a drop-down list appear, Click on “My Orders”
You will see the auto checkout toggle should be grayed out. This means the feature is turned off.
To turn this feature on, you will want to click on the toggle. Once clicked, you will receive a pop up confirmation message ensuring you would like to turn this feature on, click confirm.
Once you click confirm, your toggle will now show as green. This indicates your auto checkout feature has now been enabled.
How to Manually Check out orders if your card fails through Auto Checkout
Under the same order screen you enable the auto checkout toggle, you will see tabs for your orders, click on the "unpaid" tab to locate your unpaid orders, then select checkout to begin fulfillment.