What should I do if my customer cancels the order?

Before the order placed on Kiwi

If your customer wants to cancel the order, click "cancel" on an order to cancel the order in "My orders" ( https://getkiwidrop.com/pages/order).

During the "Processing" state of the order

Please contact our customer support to cancel your order at support@kiwidrop.com

After the order is fulfilled by KiwiDrop

Sorry, we can't cancel the order as it has already been shipped out.