Black Friday 10% Kiwi Credit Campaign

From 11/25 0:00 - 11/30 11:59 PST, 10% of the payment (excluding Kiwi wallet payment) for all orders will be converted into Kiwi Credits deposited to your Kiwi Wallet. To learn more about Kiwi Credits, please read this article.

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Here is an example to explain how it works. Let's suppose you have 2 orders that each total $100:

ORDER 1: If you paid 100$ with a card, you would get $10 as earned Kiwi Credits deposited to your Kiwi Wallet. ($100 x 10% = $10)

Now you have $10 Kiwi Credits in your Kiwi Wallet, and pay for another order valued $100 during the campaign period.

ORDER 2: You pay $90 with a card, and $10 Kiwi Credits for the order. From this order, would get another $9 credit. ($90 x 10% = $9)

How we process refunds for an order which has earned credits

We will deduct the earned credits directly from the wallet regardless of how much is in it.

In the example above, if you wanted to return ORDER 2 where you paid $90 with a card, and $10 with Kiwi Credits:

We would refund proportionally to each payment method (Your card / Kiwi Wallet)
- i.e. if you requested a refund for products that total $50 (aka 50%) of the order value, we would refund $45 to your card and $5 to your Kiwi Wallet.
Additionally, since you earned 10$ credits from that order, we would also retract that amount from your Wallet. This amount is also proportional to the amount refunded.
- i.e. if you requested a refund for products that total 50% of the order value, we would only retract $5 from your Kiwi Wallet.