Returns
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      1. Help Center
      2. Returns & Cancellations
      3. Returns

      Returns & Refunds Policy

      FULFILLED BY VENDOR

      **Note: some vendors do not support returns, please contact our customer service for details.

      FULFILLED BY KIWI

      All swimwear, bodysuits, intimates, jewelry, and sale items are final sale and are non-refundable.
      We do not offer exchanges.
      Orders returned out of compliance with our return criteria will not be refunded.
      Shipping and handling charges are non-refundable.
      Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
      Tracking must be submitted through the return form once return is shipped back. If no tracking is submitted, your return may be delayed or declined.
      Return Packages must note #55660456 must be included on the return label.
      Please note our return address is different from our shipping address, therefore the return to address feature does not apply for our returns.

      **Note: We do not cover return to sender packages/charges
       
      Return Timeline:
      All return requests must be initiated within 7 days of receipt of order and shipped back to us within 7 days of return approval/submission to qualify for a full refund.
      If the order has multiple shipments and arrives at different times, the 7-day window will begin when the final package is shown as delivered.
       
      Return Criteria:
      Retailers may return products if they are within the returns timeline AND they meet the following requirements:
      • The item must be unworn with the original tags still attached
      • The item is in its original clear garment packaging with the SKU label attached
      • The “do not remove” tag must remain attached
      • A packing slip must be included in the packages with the returned items circled (for US orders, please include a note with the KD/KS order number and associated items returned)
      Does Kiwi communicate directly with my customer

      We do not communicate with your clients directly. When your clients reach out for a return/refund/exchange, please fill out the form here on behalf of your clients.
       
      How do you obtain your refund after your return is processed by Kiwi?
      • Please allow 5-7 business days for us to process your return from receipt of the return. Please note, that your card issuing bank may take longer to process the refund. If you originally paid using store credit, your refund will be processed in the form of store credit.
      • You are responsible for issuing refunds to your clients on your Shopify Admin. If you see the order still showing "Fulfillment in progress", you can manually mark it as fulfilled and then you will be able to refund.
      • An email will be sent after the return has been processed to confirm the completion of the return.

       

      Please ship all approved returns to the below address:

      US Return Address: (Please include " #55660456" in the address when generating the return label)

      KiwiDrop Return Department
      18501 Arenth Ave  #55660456, 
      City of Industry, California,  91748 
       
      Contact us
      Please reach out to us at support@kiwidrop.com or text us at +1(650)750-1567 anytime and we will get back to you within 24 - 48 hours.