Cancellations
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      1. Help Center
      2. Returns & Cancellations
      3. Cancellations

      What should I do if my customer cancels the order?

      Before the order placed on Kiwi

      If your customer wants to cancel the order, click "cancel" on an order to cancel the order in "My orders" ( https://getkiwidrop.com/pages/order).

      During the "Processing" state of the order

      Please contact our customer support to cancel your order at support@kiwidrop.com

      After the order is fulfilled by KiwiDrop

      Sorry, we can't cancel the order as it has already been shipped out.