Before the order placed on Kiwi
If your customer wants to cancel the order, click "cancel" on an order to cancel the order in "My orders" ( https://getkiwidrop.com/pages/order).
During the "Processing" state of the order
Please contact our customer support to cancel your order at email@example.com
After the order is fulfilled by KiwiDrop
Sorry, we can't cancel the order as it has already been shipped out.